Terms & Conditions of Purchase
Terms & Conditions of Purchase
Please read and agree to the following before completing your order.
By checking the agreement box and completing your purchase, you confirm that you have read, understood, and agree to these Terms & Conditions of Purchase.
1. Orders
All orders are subject to acceptance, availability, payment authorization, shipping restrictions, and verification.
Level Up Beauty Inc. reserves the right to refuse, limit, or cancel an order due to suspected fraud, payment issues, product unavailability, shipping restrictions, quantity limitations, or obvious pricing, product-description, or technical errors.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
Prices, promotions, product descriptions, and availability are subject to change without notice.
2. Product Colour & Product Use
Colours shown online may differ from the actual product due to screen settings, lighting, photography, or production variations. Slight colour differences are not considered defects.
Many products sold by Level Up Beauty Inc. are intended for professional use. Customers are responsible for following manufacturer instructions, curing requirements, safety precautions, compatibility recommendations, ingredient information, and proper storage.
Improper application, incorrect curing, misuse, improper storage, use with incompatible products or equipment, or personal colour preference are not considered product defects.
3. Shipping
Orders placed before 10:00 AM EST are generally shipped the same business day; orders placed after 10:00 AM EST are generally shipped the next business day. Orders are processed Monday–Friday, excluding holidays.
Processing and shipping times are estimates and are not guaranteed delivery times.
We use third-party carriers, including Canada Post, UPS, Canpar, Purolator, Flashbird, and others as required.
Certain products may be subject to geographic or carrier restrictions.
By selecting shipping, you authorize Level Up Beauty Inc. to arrange transportation of your order with a third-party carrier on your behalf.
Once the parcel has been accepted by the carrier, risk of loss, theft, or damage in transit passes to the customer. Level Up Beauty Inc. is not responsible for carrier delays, lost or stolen parcels, damage in transit, delivery errors, or other carrier-related issues after the parcel has been transferred to the carrier.
Shipping Address
Customers are responsible for providing complete and accurate shipping information, including the correct address, apartment/unit number, buzzer/intercom number, postal code, telephone number, and any other information required for delivery.
Level Up Beauty Inc. is not responsible for delayed, failed, misdelivered, returned, lost, or undeliverable parcels caused by incorrect, incomplete, or missing information provided by the customer.
If a parcel is returned due to an address error, missing unit/buzzer information, refusal of delivery, failure to collect the parcel, or another customer-related delivery issue, all additional shipping, return-to-sender, or redelivery charges are the customer's responsibility. Original shipping charges are non-refundable.
4. Route Shipping Protection
Route Shipping Protection is automatically added to eligible orders and may be removed before checkout.
If Route Shipping Protection is purchased, eligible claims for loss, theft, or damage are handled directly by Route and are subject to Route's terms, eligibility requirements, exclusions, and approval.
If you remove or opt out of Route Shipping Protection, you accept the risk of loss, theft, or damage after the parcel has been transferred to the carrier. Level Up Beauty Inc. will not provide a refund, replacement, store credit, or compensation for parcels lost, stolen, or damaged in transit after carrier acceptance.
It is the customer's responsibility to review the cart and confirm whether Route Shipping Protection is included before checkout.
5. Returns, Refunds & Defective Products
Final Sale Products
Due to health, hygiene, contamination, and product-integrity considerations, cosmetic, nail, hygiene, disposable, and clearance products are final sale.
This includes, but is not limited to:
- gel polish, bases, tops, builder gels, hard gels;
- acrylic, acrygel/polygel, primers, dehydrators, and nail liquids;
- body and foot care products;
- brushes, nail bits, metal tools, and disposable materials;
- clearance items;
- opened, used, or unsealed products.
These products cannot be returned or exchanged due to change of mind, colour preference, ordering the wrong product, incompatibility, or improper use.
Defective Products
Customers should inspect products promptly after delivery and report visible defects, shortages, or incorrect items within 7 days of receipt, together with the order number and reasonable proof such as photos or video.
Level Up Beauty Inc. may request additional evidence or inspection before approving a defective-product claim.
6. Equipment
Eligible equipment may be returned within 14 days of purchase if it is brand new, unused, complete, and in its original packaging.
A 10% restocking fee applies to non-defective equipment returns.
Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
If equipment is confirmed defective within the first 14 days, an exchange or other applicable remedy may be provided. After 14 days, equipment is handled under the applicable manufacturer's warranty.
If equipment is inspected and found not to be defective, it may be returned to the customer at the customer's expense.
Returned equipment must be securely packed in a separate shipping box. Shipping labels or tape must not be applied directly to the original product packaging.
7. Order Cancellations
Voluntary cancellation requests made before shipment are subject to a 10% cancellation fee.
Once an order has been processed, packed, transferred to a carrier, or entered the shipping process, cancellation may no longer be possible.
8. General Terms
Proof of purchase is required for returns, exchanges, warranty claims, and refunds.
Approved refunds are generally processed within 5–7 business days and are normally returned to the original payment method.
Original shipping charges are non-refundable.
To the fullest extent permitted by law, Level Up Beauty Inc. is not liable for indirect, incidental, or consequential damages arising from an order, product, carrier service, shipping delay, loss, theft, or damage.
These Terms and purchases made from Level Up Beauty Inc. are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Level Up Beauty Inc.