General Questions

Do you have a physical store that is open to the public?

Yes, we sure do! Anybody can come to our store to see the products, swatches or just browse around.
Where is your store located, and what are your hours of operation?

Our Locations:

Yorkville Location

270 Avenue Rd, Toronto, ON M4V 2G7

Hours (ET):

Mon – Fri: 10:30 a.m. – 7:00 p.m.
Sat: 10:30 a.m. – 5:00 p.m.
Sun: Closed

Etobicoke Location

3683 Lake Shore Blvd W, Toronto, ON M8W 1P7, Canada

Hours (ET):

Mon – Sat: 10:30 a.m. – 6:00 p.m.
Sun: Closed
Do you have parking?

Yorkville Location

Unfortunately, our store does not have designated parking lot but there is Green P parking on Macpherson Avenue (251 Macpherson Ave, Toronto, ON M4V 1A2).

Etobicoke Location

Yes, we have street parking
Why I am getting message an error after entering my shipping address during checkout?

You might be receiving an error message due to the following factors: 

  • Akzentz/Luxio products cannot be shipped to Alberta;
  • Flammable liquids are not available for shipping outside Greater Toronto Area and Greater Montreal Area.

Discounts

Do you offer any discounts?

Shipping and Delivery

Shipping and Delivery

Yes, we offer free shipping within Canada on orders over $200 CAD (before tax and after discounts).
Do you ship to the USA?

We temporarily do not ship to the US due to tariffs.
How long does the shipping take?

Orders are typically processed within 1-2 business days. Delivery times vary based on your location, weather conditions, and courier schedules. Please note that shipping may be delayed during holidays, weekends, and non-business days, as couriers do not operate on certain holidays.
Do you offer same/next-day delivery?

We offer same/next-day local delivery for customers in the Greater Toronto Area (GTA).

  • Same/next day delivery: Available for eligible orders placed before 10:30AM.
  • Commercial Addresses: Please note that deliveries to commercial addresses may experience delays depending on their opening hours.
Can I arrange an Uber to pick up my order from your store?

Yes! You can use Uber or another courier service to pick up your order. Please place your order as a pickup order on our website. Once it’s ready, contact us at +1 (437) 419-1734 to coordinate the pickup. Please note that you are responsible for arranging and paying for the Uber or courier service. Ensure the driver has your order details for a smooth handoff.

Returns and Exchanges

What is your return policy?

We accept returns on unopened and unused items within 14 days of purchase. Please note that clearance items and opened products are non-returnable. Please refer to Return & Refund Policy.
How do I initiate a return?

To start a return, email us at info@levelupbeauty.ca with your order details and the reason for return. We will guide you through the process.