Политика возврата средств

Level Up Beauty Inc. Return and Refund Policy

Body Care, Metals Tools, Nail Bits, Brushes, Disposable Materials & Clearance Items:

           No Returns or Refunds: 

    • Due to the nature of cosmetic products, we do not accept returns or offer refunds unless the product is defective.

           Defective Products: 

    • If you receive a defective cosmetic product, please contact us within 7 days of receipt for an exchange/refund. Proof of defect (e.g. photos) may be required.

Equipment

          Returns for New Items:

    • Returns are accepted within 14 days of purchase.
    • To be eligible for a return, the item must be brand new, unused, and in its original packaging.
    • A 10% restocking fee will apply to all returns of non-defective items.
    • Return shipping costs are the responsibility of the customer.

          Defective Equipment:

    • If your equipment is found to be defective within the first 14 days of purchase, we will offer an exchange.
    • After 14 days, defective equipment is covered by the manufacturer’s warranty. Please refer to the warranty terms provided with your product.
    • Proof of defect and the original purchase date must be provided to initiate an exchange or warranty claim.
    • Upon receiving a defective item, we will inspect the equipment to verify the defect. If the item is deemed non-defective, it will be returned at customer's expense.

          Return Shipping Instructions:

    • All items returned via post or carrier must be securely packaged in a separate shipping box.
    • The return label must be applied to the shipping box only. No labels should be applied directly to the original packaging.

Order Cancellations

          Cancellation Fee:

    • Orders canceled before shipment are subject to a 10% cancellation fee.
    • This fee covers bank processing, restocking, administrative costs.

General Terms

  1. Proof of Purchase: All returns, exchanges, and warranty claims require proof of purchase (e.g., receipt or order number).
  2. Contact Information: To initiate a return, exchange, or cancellation, please contact our customer service team at +1 437 419 1734.
  3. Processing Time: Refunds and exchanges are processed within 5-7 business days after we receive the returned item.
  4. Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the product is defective.